How Do I Access My Tickets Through Leap?

If your tickets were transferred through Leap, you will receive an email from the performer or leapevents.com with an invitation to accept your tickets.

Step 1: Look for the Transfer Email

You will receive an email from the performer or leapevents.com, not from us.

The email will:

• Invite you to accept the ticket transfer
• Include a button to accept your tickets

Important:

You must use the same email address used to purchase or receive the tickets when signing in.

Step 2: Sign In to Your Account

Click the button in the email to accept your tickets. You'll be directed to the Leap account sign-in page: https://events.leapevents.com/my-tickets/login

• Sign in using the same email address associated with your order

Note :You may be asked to verify your login with a 6-digit code sent to your email. Keep an eye on your inbox for this code so you can complete sign-in.

Step 3: Locate Your Tickets

Once you're signed in:

• Select the My Events tab
• Click on your event
• You will see your tickets, which you can view and manage

From here, you'll have options to either add your QR code to your mobile wallet or download a printable version of your ticket.

Step 4: Choose How You'd Like to Access Your Tickets

Leap provides multiple access options:

Option 1: Add to Mobile Wallet

• Add your QR code to your mobile wallet
• Your ticket will then be saved in your Wallet app, ready to scan at the venue

Option 2: Print Your Ticket

• Click "PDF" to download a printable version of your ticket
• You may print directly or save the PDF
• Bring the printed copy to the venue

Both mobile QR codes and printed tickets are typically accepted, but always follow any venue-specific instructions in your transfer email.

Helpful Tips

• Always sign in using the email tied to your order
• Watch for the 6-digit verification code sent to your email when signing in
• Keep your phone charged if planning to scan from your device

Still Need Help?

If you've followed these steps and do not see your tickets, connect with us via live chat.