How do I get tickets transferred from Ticketmaster?

Modified on Tue, Aug 12 at 9:13 AM

Did you receive an email saying your tickets were sent through Ticketmaster?
You're in the right place. Whether your tickets came from Ticketmaster.com or a team Account Manager, this guide will help you accept your transfer and view your tickets on your phone.

Step 1: Check Your Email for the Ticket Transfer

You will receive a transfer email from either Ticketmaster or a team Account Manager. Here's how to recognize and respond to each:

If your transfer came from Ticketmaster.com:

Look for an email with a subject like:
"John sent you tickets" (this includes the sender’s name).
Open the email and click the “Accept Tickets” button.
You’ll be redirected to Ticketmaster’s site to sign in or create an account.

If your transfer came from an Account Manager (AM Ticketmaster):

You’ll receive an email from the team’s ticketing system.
Open it on your smartphone and tap “Accept Tickets.”
You’ll be prompted to log into that specific team’s Account Manager (e.g., White Sox, Broadway In Chicago, etc.).
Use the same email address that received the ticket transfer.

If you don’t have an account yet, you can create one — just make sure to use the same email address the tickets were sent to.

Step 2: Log In or Create Your Account

When you click the “Accept” link in the email, you'll be prompted to log in or create an account.

Enter the same email address the tickets were sent to.
If your email is not registered with Ticketmaster, you will be prompted to create an account.
If your email is recognized, you’ll be prompted to enter your password to log in.
Forgot your password? Tap “Forgot Password?” on the login screen to reset it.

Step 3: Download the Ticketmaster App

Download the Ticketmaster mobile app from the App Store or Google Play.
This is the best way to access your tickets at the venue.

Having trouble with the app? You can also sign in at www.ticketmaster.com.

Once logged in, click the “My Tickets” icon at the bottom of the screen.

Select the event in order to view your ticket information
If you're on a computer, your QR codes may not be visible. For best results, access your tickets on a mobile device.

Step 4: Add Your Tickets to Your Mobile Wallet

After you've accepted the tickets, you'll have the option to add them to your Apple Wallet or Google Wallet.

Important Notes:

Once saved to your wallet, the tickets may no longer appear in your Ticketmaster account — this is normal.
Some tickets may not show a barcode in the wallet — this is expected for SafeTix mobile passes. These use encrypted technology and will still scan at the venue.
How do I know if I have SafeTix mobile passes? You can see more information here.

Having trouble adding the ticket to your wallet?
No worries — this step is not required for entry. You can scan your tickets directly from your Ticketmaster account on your phone.

Common Ticketmaster Issues and Questions

“Oops, something went wrong” (with a penguin image)

This is a known Ticketmaster error after accepting a transfer.

Fix:

Click the “Ticketmaster” link at the top of the error page.
Try logging in again — tickets often appear after a refresh.
Still not working? Wait 10 minutes and then click the original email link again.
Still encountering an issue?
Try accepting the tickets using an incognito/private internet window.

“These tickets have been accepted by another email address”

This message means you were logged into a different Ticketmaster account than the one used to receive the transfer.

Fix:

Log out of Ticketmaster completely.
Return to the email and click the “Accept” link again.
Log in using the email address that received the ticket.

My ticket doesn’t show a barcode — is it valid?

Yes. Ticketmaster now uses SafeTix, which are mobile-only tickets with encrypted, rotating barcodes. In some cases — especially when added to your mobile wallet — the barcode may not appear. This is normal.

Your SafeTix pass is still fully valid and will scan at the venue entrance.
Below are examples of acceptable tickets in your mobile wallet.

Pro Tips for a Smooth Entry:

Use the same mobile device to accept and present your tickets at the event.
Add tickets to your mobile wallet as soon as they're visible. Many venues have limited internet, and digital wallet access doesn’t require a connection.
Don’t worry if your barcode isn’t visible — SafeTix tickets are scannable even without a visible code.

Still need help?
We're here for you! If you have any questions or run into trouble, connect with us via live chat — our team is happy to assist you.

To purchase tickets for your next live event, return to GoTickets.com.

To view the status of your order, visit our account login page.

If you still need additional support, visit our Contact Us page. The best way to reach our team is via Live Chat.