How do I get tickets transferred from StubHub?

Modified on Tue, 13 Feb 2024 at 03:42 PM

If you've made a ticket purchase that involves a transfer from StubHub, here's a step-by-step guide to ensure you receive and access your tickets seamlessly:

  1. Email Notification: Once the seller has initiated the ticket transfer through StubHub, you should expect to receive an email notification about the transfer from Ensure that you keep an eye on your inbox for an email from StubHub indicating that tickets have been sent to you.
  2. Accepting the Tickets: Within the received email, there will be a prominent button labeled "Accept Ticket." Clicking this button will lead you to either sign in to your existing StubHub account to claim your tickets or prompt you to create a new StubHub account if you don't already have one. After accepting the tickets, please be patient as it might take a few minutes for them to become visible and accessible within your StubHub account.

For a smooth entry to the event, we advise the following:

  • Mobile Device Access: Accept the ticket transfer using the mobile device you plan to use at the event. This ensures you have the tickets readily available when you arrive.
  • Adding to Your Digital Wallet: To circumvent any potential connectivity issues around the venue, we highly recommend adding the received tickets to your Android or iOS digital wallet ahead of time. This way, even in areas with weak or no Wi-Fi, your tickets remain accessible and ready for scanning.


To purchase tickets for your next live event, return to


If you still need additional support, visit our Contact Us page. The best way to reach our team is via Live Chat.

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