How do I get Mobile Tickets?

Modified on Wed, Aug 13 at 11:32 AM

If your delivery method is marked as “Mobile,” you’ll receive tickets that are meant to be displayed and scanned directly from your smartphone.
This may include either a mobile PDF or a ticket transfer, depending on the event and seller.


Two Common Types of Mobile Tickets

1. Mobile PDF

  • You’ll receive an email with a PDF attached or linked

  • Open it on your phone and display the barcode at the gate

  • You do not need to print these tickets

2. Mobile Transfer

  • You’ll receive an email with instructions to accept your tickets through a third-party platform (like Ticketmaster, AXS, or the venue’s app)

  • You may need to log in or create an account using the same email you used at checkout

  • Once accepted, your tickets will appear in the app under “My Events” or “My Tickets”


When Will I Get My Tickets?

Once your tickets are ready, you’ll receive an email from GoTickets with step-by-step instructions based on your delivery type. Be sure to:

  • Check your inbox (and spam/junk folder)

  • Follow the instructions closely

  • Download any required apps ahead of time if needed


Tips for a Smooth Entry

  • Add tickets to your digital wallet if supported

  • Make sure your phone is charged

  • Increase screen brightness at the gate for easy scanning


Still not sure which type of mobile ticket you have?
Chat with our team—we’re happy to confirm your ticket type and walk you through the next steps.

 

To purchase tickets for your next live event, return to GoTickets.com.

 

To view the status of your order, visit our account login page.

 

If you still need additional support, visit our Contact Us page. The best way to reach our team is via Live Chat.

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