How do I get tickets transferred from AXS Mobile ID?

Modified on Tue, 13 Feb 2024 at 03:42 PM

If you've procured tickets from GoTickets, and AXS is identified as the primary ticketing provider, the ticket transfer will be directed to the email address you used when placing your order with us. Consequently, you should anticipate receiving an email notification from AXS. This email will bear the subject line, "Tickets Just Got Sent To You." It signifies the completion of the transfer process and leads you to the next steps to access your tickets.

Should appear like this in your inbox:

To retrieve your tickets through AXS, follow the steps below based on whether you already have an AXS account or need to create one:

If you already have an AXS account:

  1. Start by opening the AXS Mobile app on your device.
  2. Sign in using your account credentials. If you've forgotten your password, don't worry! Simply click on the "Forgot Password" link to reset it.
  3. Once signed into the AXS app, your tickets will be available and ready for viewing.

If you need to create an AXS account:

  1. First, you'll need to download the AXS app. If you've received an email from AXS, you'll find links to download the app from both the Apple Store and Google Play.
  2. After installing, open the app and proceed to create your account.
  3. A crucial step: AXS requires you to verify your account. Check your email for a verification message from AXS and follow the instructions provided.
  4. Once verified, sign in to the AXS app. Your tickets will be available and ready for viewing.

  5. Upon viewing your tickets, GoTickets strongly recommends that you add the tickets to the wallet on your mobile device.

Remember, if you face any challenges or have questions during this process, our GoTickets support team is always available to assist you.


To purchase tickets for your next live event, return to


If you still need additional support, visit our Contact Us page. The best way to reach our team is via Live Chat.

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