Accessing Your Tickets Through ETIX

If your tickets were delivered through ETIX, how you access them depends on whether you received a direct ticket link from us. Follow the steps below based on what you received.

Option 1: You Received a Direct Ticket Link From Us

If your delivery email includes a button that says “Access My Tickets Now”, this is the fastest way to view your tickets.

What to Do

• Click Access My Tickets Now in the email

• You’ll be taken directly to your ETIX tickets

• Open the tickets on your mobile device and scan them at the venue

Important Notes

• Mobile scanning is the guaranteed entry method

• You may print the tickets as a backup if you’d like, but printed tickets are not guaranteed to scan

• We strongly recommend bringing your tickets on your phone

Option 2: You Did NOT Receive a Direct Ticket Link

If you didn’t receive a direct access link, you’ll need to retrieve your tickets through ETIX.

Step 1: Look for an Email From ETIX

Check your inbox for:

• An email from etix.com, or

• A subject line that starts with “Event Tickets for…”

Open the email and click the link inside to access your tickets.

Step 2: Sign In to Your ETIX Account (If Prompted)

If you’re asked to log in, visit the ETIX Account Manager

• Use the same email address used when placing your order

• If you don’t know your password, click Forgot Password

• Enter your email address in the username field to reset it

Step 3: Locate Your Tickets

Once logged in:

• Click View Upcoming Events or View Tickets Accepted

• Select your event to view your tickets

Important:
To view scannable barcodes, you must access your tickets on a mobile device.

Entry & Scanning Tips

• Tickets should be scanned directly from your phone

• Screenshots or printed copies may not scan reliably

• If tickets don’t appear immediately, refresh the page or allow a few minutes — this is normal

Need Help?

If you’re unable to locate your tickets or access your ETIX account, start a live chat with us.