How do I get tickets transferred from Paciolan?

You're in the right place! If your event tickets were sent through Paciolan—often used by college athletic departments like Notre Dame—you’ll receive an email prompting you to accept your transfer. Follow the steps below to view and use your tickets.

Step 1: Look for the email

You’ll receive an email from either Paciolan or the home team (e.g., Notre Dame).
The subject line typically says something like:
“John Doe wants to send you 1 ticket”

Can’t find it?
Search your inbox using the event name, the home team, “evenue”, or “Paciolan”. Also check your spam and junk folders.
Even if you can’t locate the email, you can continue to the next step by visiting the home team’s account manager page.

Step 2: Accept the transfer

Click the Accept Transfer button in the email to start the process. This will take you to the team’s Paciolan site.

Step 3: Sign in or create an account

Use the email address you used to place your GoTickets order.

• If you already have an account, sign in

• If not, select Create Account and fill out the required fields

Step 4: View your tickets

After signing in, go to My Upcoming Events and select the relevant event.
You’ll see your tickets displayed under My Tickets.

Step 5: Add to your digital wallet

Tap Add to Apple Wallet or Add to Google Wallet to save your tickets.
This makes them accessible even if there’s no Wi-Fi at the venue.

Having trouble?

If you’ve followed these steps and still don’t see your tickets, contact our support team via live chat. We’re happy to help.

To purchase tickets for your next live event, return to GoTickets.com.

To view the status of your order, visit our account login page.

If you still need additional support, visit our Contact Us page. The best way to reach our team is via Live Chat.