How Do I Access My Tickets Through Showpass?

If your tickets were transferred through Showpass, you will receive an email with a link to claim your ticket or product.

Step 1: Look for the Transfer Email

You will receive an email from Showpass, not from us.

The email will:

• Notify you that a ticket or product has been transferred to you
• Include a claim link to begin the process

Important: 

You must use the same email address that received the transfer when logging in.

Step 2: Log In to Your Account

Click the claim link in the email. You'll be redirected to the Showpass website.

• If you're not already logged in, you'll be prompted to do so using the email address that received the transfer

Important: 

The email address used to log in must match the one that received the transfer. If it doesn't, you won't be able to claim the ticket or product.

Step 3: Confirm the Transfer

After logging in:

• Click the Confirm Transfer button to accept the item

Step 4: View Your Tickets

Once confirmed, your ticket or product will be added to your account.

• Click your name in the top-right corner
• Select Orders

Your transferred item will be available here anytime.

Helpful Tips

• Always log in using the same email address that received the transfer
• Confirm your transfer as soon as possible so it's ready to access when you need it
• Keep your phone charged if planning to access your tickets from your device

Still Need Help?

If you've followed these steps and do not see your tickets, connect with us via live chat.