How Do I Access My Tickets Through Fan First Tickets?

If your tickets were transferred through Fan First Tickets, you will receive an email from fanfirsttickets.com or the performer with directions to accept your tickets.

Step 1: Look for the Transfer Email

You will receive an email from fanfirsttickets.com or the performer, not from us.

The email will:

• Notify you that tickets have been transferred to you
• Include directions that will take you to the sign-in page

Important: 

You must use the same email address used to purchase or receive the tickets when signing in.

Step 2: Sign In to Your Account

Follow the directions in the email to reach the sign-in page.

You will then:

• Log in using the same email address associated with your order

OR

• Sign up and create an account using the same email address associated with your order, if you don't already have one

Step 3: Accept Your Tickets

Important: You have 48 hours to accept the ticket transfer once it's sent. If the transfer isn't accepted within that window, it will revert back, so we recommend accepting as soon as possible.

Once accepted, your tickets will appear under Manage Tickets.

Step 4: Access Your Tickets on Event Day

Scannable QR codes become available roughly 24 hours before the event. Once they appear, you can:

• View your QR codes under Manage Tickets
• Add your tickets to your digital wallet (Apple Wallet or Google Wallet)

Helpful Tips

• Always log in or sign up using the email tied to your order
• Accept your ticket transfer as soon as possible to avoid it reverting after 48 hours
• QR codes won't appear until about 24 hours before the event — this is expected
• Keep your phone charged if planning to scan from your device

Still Need Help?

If you've followed these steps and do not see your tickets, connect with us via live chat.