How Do I Access My Tickets Through Impact Tickets?

If your tickets were transferred through Impact Tickets, you will receive an email from Impact Tickets or the home team/venue's Account Manager (powered by Impact Tickets) with instructions to claim your tickets.

Step 1: Look for the Transfer Email

You will receive an email from Impact Tickets or the home team/venue's Account Manager, not from us.

The email will:

• Notify you that tickets have been sent to you
• Include instructions and a link to claim or view your tickets

Important: 

You must use the same email address used to purchase or receive the tickets when signing in.

Can't find the email? No problem — you can still access your tickets:

• Visit https://www.myimpacttickets.com/login
• Log in or create an account directly from there

Step 2: Sign In to Your Account

Click the link in the email, or visit myimpacttickets.com/login directly, to access your account.

You will then:

• Log in using the same email address associated with your order

OR

• Create an account using the same email address associated with your order, if you don't already have one

Step 3: Locate and Download Your Tickets

Once logged in, you'll land on your dashboard. From here:

1. Click Purchased Items
2. Click Downloads
3. Click Agree to Terms and Service
4. Download your tickets as a PDF

Step 4: Add Your Tickets to Your Mobile Wallet

Once you've downloaded your tickets:

• Click Add to Apple Wallet
• Connect your wallet when prompted
• Your tickets will now be saved in your Wallet app, ready to scan at the gate

Helpful Tips

• Always log in or sign up using the email tied to your order
• Add your tickets to your mobile wallet ahead of time so they're ready when you arrive
• Keep your phone charged if planning to scan from your device at the gate

Still Need Help?

If you've followed these steps and do not see your tickets, connect with us via live chat.