You're in the right place — this article explains why tickets cannot be added to an order that has already been placed, and what your options are if you need more tickets.
Orders Cannot Be Modified After Purchase
GoTickets operates on a real-time resale marketplace, which means:
All orders are processed instantly with licensed sellers
We don’t own the ticket inventory — we connect customers with independent sellers
Once tickets are confirmed, they are held specifically for you and cannot be altered
Because of this structure, we are unable to modify your existing order to include more tickets — even if the additional tickets are for the same section or event.
What Are My Options?
If you need more tickets, you're welcome to place an additional order for any tickets that are currently available.
Keep in mind: These tickets may be listed by a different seller and may not be seated next to your original tickets — unless you're in a General Admission area such as GA, PIT, or SRO (Standing Room Only), where seating is first-come, first-served.
Want to Sell Your Original Tickets?
Customers have had success reselling through third-party platforms like Backstage or Lysted if plans change or better seats become available.
Still have questions?
We're happy to help — reach out via live chat and we'll walk you through your next steps.
To purchase tickets for your next live event, return to GoTickets.com.
To view the status of your order, visit our account login page.
If you still need additional support, visit our Contact Us page. The best way to reach our team is via Live Chat.
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