I Haven't Received My Mailed Tickets Yet. What Should I Do?

You're in the right place. This guide explains how to check the status of your mailed tickets and what to do next.

Check for the Latest Email Updates

We send all shipping updates and order status changes by email from orders@gotickets.com. Be sure to look for the most recent messages from us — not just your original confirmation.

Don’t see anything? Check your spam or trash folders just in case.

You can also log in to your GoTickets account to view your current order status anytime.

See If Your Tickets Have Shipped

If your tickets have not shipped yet, don’t worry — we’re actively working to get them to you on time. You'll receive an email with tracking information as soon as they leave the seller.

When will I get my tickets?

If your tickets have already shipped, we’ll have sent you an email with a tracking number so you can follow your package.

The Tracking Says "Delivered," But You Don’t Have Them

If your tracking says “Delivered” but you can’t find the package:

• Check around your mailbox or porch

• Look near side doors, garages, or gated areas

• Ask neighbors or building staff in case it was misdelivered

If you're still unable to locate your tickets, contact us via live chat right away. We'll review your order and assist however we can.

To purchase tickets for your next live event, return to GoTickets.com.

To view the status of your order, visit our account login page.

If you still need additional support, visit our Contact Us page. The best way to reach our team is via Live Chat.