What is Custom Delivery?

You're in the right place — this guide explains what "custom delivery" means and how it works when receiving your tickets from GoTickets.

What Is Custom Delivery?

Custom delivery (sometimes labeled special delivery) is used when your tickets cannot be shipped or transferred electronically. Instead, you’ll need to pick them up in person.

This may involve:

• Meeting a seller representative near the venue

• Picking up tickets at a local FedEx Office or business center

• Retrieving your tickets at the will call window at the venue

• In rare cases, the seller may accompany you into the event

Don’t worry — you’ll get detailed instructions before the event, so you’ll know exactly where to go and what to bring.

A valid photo ID matching the name on your order will always be required.

How You’ll Know

If your order requires custom delivery, you’ll see a Custom Delivery label next to your delivery method at checkout. You may also see Will Call or related instructions listed under Important Disclosures.

We’ll also notify you via email when instructions are available — usually the day before or day of your event.

Need to Update the Pickup Name?

If someone else will be picking up your tickets, please chat with us right away. We’ll work on the request with the seller to update the pickup name if the tickets haven’t already been prepared.

Need help before the event?
Our live chat team is happy to assist with pickup instructions or questions about your delivery type.

To purchase tickets for your next live event, return to GoTickets.com.

To view the status of your order, visit our account login page.

If you still need additional support, visit our Contact Us page. The best way to reach our team is via Live Chat.