Why haven’t I received any emails from your company?

Haven’t received any emails from GoTickets?

You’re in the right place. This guide will help you troubleshoot and ensure you don’t miss important updates about your order.

Check for Emails from GoTickets

All GoTickets emails will come from: orders@gotickets.com

Here’s what you should expect after placing an order:

• Order Summary
  Subject: Ticket Order Summary - GoTickets 

• Order Confirmation
  Subject: Ticket Order Confirmed - GoTickets 

• Status & Transfer Updates
  Sent to let you know when your tickets are confirmed, transferred, or ready to view.

Search Your Email Thoroughly

If you don’t see our emails:

• Check your spam, junk, or trash folders

• Search for: GoTickets or orders@gotickets.com

• Review your email filters or sorting rules (some inboxes auto-label or archive ticket emails)

Common Reasons You May Not Receive Emails

Still nothing? Here are a few possible causes:

• There was a typo in your email at checkout

• Your email provider blocked or filtered our messages (this is common with work or school accounts)

• Emails were accidentally deleted or archived

Step 4: Contact Us for Help

We’re here to assist! If you haven’t received any communication and need help confirming your email, start a live chat. Our team can review your order and make sure you don’t miss a thing.

To purchase tickets for your next live event, return to GoTickets.com.

To view the status of your order, visit our account login page.

If you still need additional support, visit our Contact Us page. The best way to reach our team is via Live Chat.