Canceled Orders

Why was my order canceled? 

We understand how frustrating it is to have an order canceled—and we’re here to explain what might have happened.

Common Reasons for Order Cancellation

An order may be canceled for a few reasons, including:

• The event itself was canceled by the venue or organizer.

• The venue changed, significantly impacting the seating layout or event experience.

• A seller-side issue, such as a listing error or sudden ticket unavailability.

While cancellations are rare, they can happen—and when they do, we make sure you’re protected.

You're Covered by the GoTickets Buyer Guarantee

If your order is canceled, you’ll receive a full refund—including service fees—automatically. There’s nothing you need to do. We’ll notify you by email with next steps and refund confirmation.

Still have questions?
Chat with our team—we’re happy to look into your specific order.

To purchase tickets for your next live event, return to GoTickets.com.

To view the status of your order, visit our account login page.

If you still need additional support, visit our Contact Us page. The best way to reach our team is via Live Chat.