Can I receive a refund for my ticket order?

You're in the right place if you're wondering whether your order can be canceled or refunded. Here's what you need to know:

 Why All Sales Are Final

Because we operate in a live resale marketplace, tickets are sourced from licensed sellers the moment your order is placed. This means: 

• Orders can’t be changed or canceled once submitted.

• Tickets are typically non-refundable and can’t be returned or re-listed through our site.

   While you cannot resell them on our platform, you can review popular resale options below.

• We enter into a binding agreement with the seller on your behalf.

This real-time process ensures access to premium and sold-out events—but it also means all sales are final, in line with standard industry practices. We understand plans can change, and we genuinely appreciate your understanding.  

 When Refunds Are Available

You're fully protected by our 100% Buyer Guarantee. You’re eligible for a full refund if:

• Your event is canceled and not rescheduled.

• Your order is canceled by us for any reason.

• You receive tickets that do not match your order or represent an upgrade, and we’re unable to offer a suitable replacement in accordance with our sales terms.

If any of these apply, please contact us—we’re here to help make it right.

 Can’t Attend Anymore? Here Are Your Options

While we can’t offer refunds for changed plans, you may still have a few alternatives:

• Resell your tickets: Some customers use trusted platforms like Lysted to list and resell their tickets.

• Give them to someone you trust: You're welcome to transfer your tickets to a friend or family member. Most are delivered digitally and can be forwarded easily. 

• Check your insurance coverage:
  If you purchased Allianz ticket insurance, you can find more information here.

 Still Have Questions About Refunds?

We know every situation is unique, and we’re here to help. If you still have questions about your order or our refund policy, please start a live chat with us—we’ll gladly walk you through your options.

To purchase tickets for your next live event, return to GoTickets.com.

To view the status of your order, visit our account login page.

If you still need additional support, visit our Contact Us page. The best way to reach our team is via Live Chat.