Cannot attend an event

What if I can't attend an event after buying tickets? 

We understand that plans can change.
Because we operate in a live resale marketplace, all sales are final once your order is placed. This is due to immediate seller agreements and real-time fulfillment—so unfortunately, we’re unable to cancel or refund your order.

What Are My Options?

While refunds aren’t available, you still have a few alternatives if you’re unable to attend:

• Resell your tickets through the original ticketing platform, if eligible:

  • Ticketmaster: You can list your tickets directly through your Ticketmaster account.

  • AXS: Use your AXS account to post the tickets for resale on their official marketplace.

• Use a third-party resale site like Lysted if your tickets are transferable.

• Transfer the tickets to a friend or family member who can attend in your place.

• File a claim with Allianz if you purchased ticket protection at checkout.

Still have questions about your specific order?
We’re here to help—chat with our team and we’ll walk you through your options.

To purchase tickets for your next live event, return to GoTickets.com.

To view the status of your order, visit our account login page.

If you still need additional support, visit our Contact Us page. The best way to reach our team is via Live Chat.