Can I exchange or upgrade my seats?

You're in the right place if you're wondering whether you can change or upgrade your tickets after placing an order. Here's everything you need to know about how orders work on GoTickets.

All sales are final

Every order is processed with our licensed sellers, and sales are final per our terms of service. We do not have the ability to cancel, reassign, or modify the tickets once purchased. 

Why exchanges aren’t possible

GoTickets is a resale marketplace, not a box office. The tickets listed on our site come from licensed professional sellers who set the pricing and availability. When you place an order, the seller is immediately notified, and the fulfillment process begins right away.

Because of this real-time structure, we’re unable to:

• Exchange tickets for a different date or event

• Increase or decrease the quantity of tickets on an existing order

• Upgrade or downgrade seat locations

Note: In rare cases, a seller may provide upgraded tickets if the originally listed seats are no longer available. This is done at the seller’s discretion to fulfill the order — not as part of a request or exchange process. Click here for more information.

Consider placing a separate order

If you’ve found tickets you prefer, you're welcome to place a new order for those seats. Just keep in mind that the original purchase will remain unchanged and cannot be canceled or refunded.

Want to get rid of your old tickets?
You may be able to resell them using third-party platforms like Backstage or Lysted.

Still have questions?
Our team is here to help! Reach out to us via live chat if you’d like more guidance before placing a new order.

To purchase tickets for your next live event, return to GoTickets.com.

To view the status of your order, visit our account login page.

If you still need additional support, visit our Contact Us page. The best way to reach our team is via Live Chat.