What are replacement tickets?

Replacement tickets are seats that are substituted when the originally purchased tickets are no longer available.
This is rare, but when it happens, our goal is to make sure you're still able to attend the event with tickets that meet or exceed your original selection.

Why Would I Get Replacement Tickets?

If a seller can no longer fulfill the exact seats you purchased, they may provide equivalent or better tickets for the same event.
This is allowed under our sales policy and helps prevent last-minute cancellations.

What Counts as a Suitable Replacement?

• A row closer to the stage in the same section

• A comparable or better view in a nearby section

All replacement tickets are reviewed by our team of ticketing experts to ensure they meet our quality expectations and align with industry best practices. 

What If a Suitable Replacement Isn’t Available?

If we’re unable to provide a comparable or upgraded replacement, you’ll receive a full refund—including all service fees—in accordance with our 100% Buyer Guarantee.

Still have questions about your order?
Chat with our team—we’re happy to walk you through the details of any replacement we’ve offered.

To purchase tickets for your next live event, return to GoTickets.com.

To view the status of your order, visit our account login page.

If you still need additional support, visit our Contact Us page. The best way to reach our team is via Live Chat.