Yes—your order is backed by our 100% Buyer Guarantee.
At GoTickets, every ticket is sourced from licensed professional resellers and verified for authenticity. We’ve built our platform to make every transaction secure, transparent, and backed by trusted protections.
What Our Guarantee Includes
Every order on GoTickets is protected by our 100% Buyer Guarantee, which covers:
Authentic, verified tickets from trusted sellers
On-time delivery before your event
Valid entry to the event you purchased
Accurate or better seating than what you selected
Full refunds for canceled events with no rescheduled date
Dedicated customer support before, during, and after your event
If any of these commitments aren’t met, we’ll either issue a full refund, including service fees, or offer store credit equal to your purchase price.
What If Something Goes Wrong?
Issues are rare, but we’re always here to help. Our team will work with you to make it right—whether that means replacement tickets, timely updates, or a refund where eligible.
Still have questions?
Chat with our team—we’ll be happy to walk you through how we protect your purchase.
To purchase tickets for your next live event, return to GoTickets.com.
To view the status of your order, visit our account login page.
If you still need additional support, visit our Contact Us page. The best way to reach our team is via Live Chat.
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