What should I do if my tickets were lost, stolen, or damaged?

Modified on Fri, Aug 8 at 9:08 AM

You're in the right place. If you’re having trouble locating or accessing your tickets, this guide explains what can be done — and what may not be possible.

Treat All Tickets Like Cash

Once tickets are delivered, you are responsible for their safekeeping. If they are lost, stolen, or damaged, replacement is not guaranteed.

Physical tickets (paper/stock) typically cannot be reissued.
Digital tickets (e.g., PDFs or mobile tickets) can often be recovered by reopening the original ticket delivery email.
If you believe your tickets were stolen or shared without your consent, we can request a reissue — but approval depends on the venue’s reissue policy, not the seller. Some venues do not allow reissues at all.

If Your UPS Delivery Didn’t Arrive

If your order was shipped via UPS and the tickets have not been delivered as expected, please contact us right away.
We will review your situation and explore any available resolution options.

We Can Help You Search

If you can’t find the delivery email, try searching your inbox using:

The event name
Keywords like “sent you tickets”
The name of the ticketing platform (e.g., Ticketmaster, AXS, SeatGeek)

Also check your spam or junk folders.

If you're still having trouble, contact us via live chat — we’ll do our best to help you recover your tickets.

Plan Ahead to Avoid Issues

Arrive early and scan in as soon as gates open, especially if you're worried your ticket may have been compromised.
Do not share ticket screenshots or delivery emails with anyone else unless you’re officially transferring them.

Do you want to move forward with requesting a reissue of the tickets?
Chat with us — our team is here to assist you.

To purchase tickets for your next live event, return to GoTickets.com.

To view the status of your order, visit our account login page.

If you still need additional support, visit our Contact Us page. The best way to reach our team is via Live Chat.