In rare cases, if the originally listed seats become unavailable, the seller may provide equivalent or upgraded tickets for the same event. This is done to make sure your order is fulfilled on time and in line with our 100% Buyer Guarantee.
Examples of acceptable replacements may include:
A row closer to the stage in the same section
A similar or better view in a comparable section
This usually results in an upgrade, not a downgrade—but we’re here to review it with you if you’re unsure.
Not Sure If Your Seats Are Equivalent?
If your replacement tickets seem farther from the stage or don’t match your expectations, we want to take a closer look.
Please start a live chat with our team and include:
The section and row of the tickets you received
We’ll review your order right away and make sure it meets the standards outlined in your Buyer Guarantee.
To purchase tickets for your next live event, return to GoTickets.com.
To view the status of your order, visit our account login page.
If you still need additional support, visit our Contact Us page. The best way to reach our team is via Live Chat.
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