Why are my tickets different from what I ordered?

Modified on Tue, 13 Feb 2024 at 03:46 PM

We understand the importance of receiving the tickets you've selected, but occasionally, changes can occur. As outlined in our terms of use, sellers have the provision to provide equivalent or even superior tickets for the same event, particularly if unforeseen issues arise with the original tickets that were ordered. This is done to ensure you're not left without tickets and often results in an upgrade. However, if you believe that the tickets you've received aren't equivalent or an improvement in terms of section and/or row from what you originally ordered, we are here to assist. Please reach out to us via live chat at our customer support, detailing the exact location of the tickets you've received, and our team will promptly address your concerns.


To purchase tickets for your next live event, return to GoTickets.com.


If you still need additional support, visit our Contact Us page. The best way to reach our team is via Live Chat.

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