Why is someone else's name on my tickets?

No need to worry—this is completely normal.
When you buy tickets through GoTickets, you're purchasing from a licensed reseller. That means the name on the ticket is often the name of the original purchaser from the primary market.

Does That Affect My Entry?

Not at all. Venues scan the barcode or QR code, not the name. As long as the ticket scans correctly, you’ll be allowed entry—regardless of whose name is printed on it.

A matching photo ID is not required unless we specifically inform you otherwise.
This is extremely rare and would be clearly noted in your order details if applicable.

If It Doesn’t Matter, Why Is It Printed?

Many primary ticketing platforms include the original purchaser’s name on the ticket automatically—it’s simply part of their formatting.
That name has no bearing on your ability to use the ticket. Only the barcode determines entry.

Think about gifting tickets to a friend or family member—if the name on the ticket mattered, gifting would never work. What matters is that the barcode scans successfully at the venue.

You’re Still Covered

All GoTickets orders are backed by our 100% Buyer Guarantee, which ensures your tickets will be valid for entry and delivered on time.

Still have questions about your tickets?
Chat with our team—we’ll be happy to confirm the details for your order.

To purchase tickets for your next live event, return to GoTickets.com.

To view the status of your order, visit our account login page.

If you still need additional support, visit our Contact Us page. The best way to reach our team is via Live Chat.