Order verification helps protect you—and your tickets—from fraud.
Because tickets are high-value and delivered digitally, online marketplaces like GoTickets can be targeted by fraudulent activity. To keep our platform secure, we may ask you to complete a quick identity verification step after checkout.
Why It’s Required
We partner with trusted identity verification services like Persona to:
Confirm you’re the authorized purchaser
Prevent unauthorized or fraudulent transactions
Ensure your tickets are delivered to the right person
This helps protect both your payment information and your access to the event.
What to Expect
Verification typically takes just a few minutes. Once complete, your order will be processed and prepared for delivery.
If verification isn’t completed, your order may be delayed or canceled for security reasons.
To purchase tickets for your next live event, return to GoTickets.com.
To view the status of your order, visit our account login page.
If you still need additional support, visit our Contact Us page. The best way to reach our team is via Live Chat.
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