If you’ve only received some of your tickets, don’t worry—it’s common for deliveries to happen in separate batches.
Why This Happens
Sellers sometimes fulfill orders in stages, especially for larger ticket quantities. Even if you placed a single order, you may receive your tickets in multiple parts.
If you just received one portion, the rest may still be processing.
It’s normal for batches to be delivered a few minutes apart—especially with mobile or PDF transfers.
Check the In-Hand Date
If the in-hand date for your order hasn’t passed yet, the rest of your tickets are likely still on their way. You can find the in-hand date listed in your confirmation email or order details.
Need Urgent Help?
If your event is today, or if the in-hand date has already passed and you still haven’t received all tickets, please start a live chat with our team. We’ll be happy to review your order and provide an update.
To purchase tickets for your next live event, return to GoTickets.com.
To view the status of your order, visit our account login page.
If you still need additional support, visit our Contact Us page. The best way to reach our team is via Live Chat.
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