You're in the right place if you're wondering who you're buying from when you order on GoTickets. This quick guide explains how our marketplace works.
Understanding Where Tickets Come From
GoTickets is not directly affiliated with the venue, team, or performer. Instead, we operate as a resale marketplace. The tickets listed on our site come from licensed professional sellers who originally secured them through official primary sources, such as the venue’s box office or primary ticketing platforms.
Sellers list their tickets on GoTickets and price them based on current market demand — which means prices may be above or below face value.
What This Means for You
You can rest easy knowing your tickets are secured for the event. Every order on GoTickets is backed by our 100% Buyer Guarantee. That means:
You’ll receive valid tickets in time for the event
You'll receive comparable or better tickets if a problem arises
Full refund if the event is canceled and not rescheduled
Still have questions?
We’re happy to help! Chat with our support team if you have any concerns about the seller, the pricing, or the delivery process.
To purchase tickets for your next live event, return to GoTickets.com.
To view the status of your order, visit our account login page.
If you still need additional support, visit our Contact Us page. The best way to reach our team is via Live Chat.
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