Postponed or Rescheduled Events

What happens if the event is postponed or rescheduled? 

In either case, your tickets are still valid.
Whether your event is postponed or rescheduled, your original tickets will still be honored. There’s no need to take action—just hold on to your tickets.

GoTickets will keep you updated as soon as new event details are confirmed.

What’s the Difference Between Postponed and Rescheduled?

• Postponed means the event will no longer happen on the original date, but a new date hasn’t been announced yet.

• Rescheduled means a new official date has already been confirmed by the organizer.

If your event is postponed, we’ll notify you as soon as a new date is set or if there are any further changes. That said, we also recommend keeping an eye on the event organizer’s website or the venue’s page for the latest updates.

Will I Need New Tickets?

In most cases, no. Your original tickets will be honored for the new date and time.
If the event organizer or seller issues new tickets, we’ll make sure they’re delivered to you in time for the event.

Think your event has been rescheduled but haven’t heard from us yet?
It’s possible the change hasn’t been officially confirmed by the seller or event organizer. Chat with us, and we’ll be happy to check the status for you.

Are Refunds Available?

Refunds are not available for events that are postponed or rescheduled. Since your tickets remain valid for the new date, your purchase still grants you entry.

We understand how frustrating it can be when an event is moved—especially after you’ve made travel or scheduling plans.
All event changes are made by the venue and performer directly. GoTickets does not control the new date or whether the event is ultimately canceled. Our role is to ensure your tickets remain valid and that you're kept informed.

What If I Can’t Attend the New Date?

We understand plans change. While we’re unable to offer refunds, you still have options:

• Transfer your tickets to a friend or family member.

• Resell your tickets through platforms like Lysted or JoinBackstage.

• Check your insurance coverage if you purchased Allianz ticket protection.

To purchase tickets for your next live event, return to GoTickets.com.

To view the status of your order, visit our account login page.

If you still need additional support, visit our Contact Us page. The best way to reach our team is via Live Chat.