Reselling on Backstage

If your plans change, you’re not stuck with your tickets. GoTickets orders are final sale and nonrefundable, but many customers choose to resell through Backstage, a trusted resale platform. The FAQ below explains how it works.

If you have any other questions regarding Backstage:

• Chat with Backstage: Click the chat icon located at the bottom of any page on the Backstage website to start a live conversation. 
• Email Backstage: Send your inquiries to support@joinbackstage.com. The team typically responds within 24 hours.

What is Backstage? 

Backstage is a resale ticket marketplace that specializes in helping fans sell tickets they don’t 

want or can’t use. Whether your plans have changed or you simply can't attend an event, 

Backstage offers a hassle-free way to resell your tickets in 30 seconds or less. 

Why does GoTickets work with Backstage? 

GoTickets primarily works with professional businesses and doesn't support fan sellers. 

However, we've partnered with Backstage to provide a secure and hassle-free platform for fans 

to resell their tickets in as little as 30 seconds. 

What is the Instant Cash Offer on Backstage? 

The Instant Cash Offer is a feature on Backstage that allows you to receive a real-time offer for 

your tickets, often in as little as 30 seconds. This means you can quickly and conveniently sell 

your tickets without the need to wait for a buyer. 

How does the Instant Cash Offer work? 

To use the Instant Cash Offer: 

• Visit Backstage's "Sell with Instant Cash" page.
• Enter your ticket details, including your GoTickets order number, event information section, and row. 
• Receive an offer based on recent sales and current market demand. 
• If you accept the offer, transfer your tickets as instructed. 
• Once your tickets are verified, you'll receive payment immediately after. 

Are there any fees associated with the Instant Cash Offer? 

No additional fees are charged beyond the offer you receive. The 10% seller fee is already 

included in the offer amount. What you see is what you get. No surprises. 

How long do I have to accept my Instant Cash Offer? 

The time window to accept your Instant Cash Offer depends on how soon your event is 

scheduled. This ensures that offers reflect real-time market conditions and maintain their 

accuracy. 

Here’s how long your offer remains valid based on the time until your event: 

• Event starts in less than 3 hours: Offer expires in 10 minutes. 
• Event starts in 3 to 12 hours: Offer expires in 30 minutes. 
• Event starts in 12 to 24 hours: Offer expires in 1 hour. 
• Event starts in 1 to 3 days: Offer expires in 24 hours. 
• Event starts in more than 3 days: Offer expires in 3 days 

To ensure you receive the quoted amount, please accept the offer within the specified 

timeframe. If the offer expires, you can request a new one, but the amount may differ. 

How do I transfer my tickets after accepting an offer? 

After accepting an Instant Cash Offer on Backstage, you'll need to transfer your tickets to us 

through the platform where they were originally issued. This is typically one of the following: 

• Ticketmaster: Log into your Ticketmaster account, navigate to "My Events," select the event, and use the "Transfer" option to send the tickets to the email address provided by Backstage. 
• SeatGeek: Access your SeatGeek account, go to "Tickets," choose the event, and click "Send" to transfer the tickets to the designated Backstage email address. 
• AXS: Sign into your AXS account, select the event under "Your Events," and use the "Transfer Tickets" feature to send the tickets to the email address specified by Backstage. 

If you're unsure about the transfer process or need assistance, please reach out to Backstage 

support via the chat icon on their website or email support@joinbackstage.com. 

How and when will I receive payment for my sold tickets? 

Backstage uses Stripe to process payments. If you don't already have a Stripe account, no 

worries, we'll guide you through creating one during the payout process. It only takes a couple 

of minutes to get verified, and once set up, the money goes directly to your bank account. 

What happens if my event or tickets are canceled? 

If your event or tickets are canceled, Backstage will notify you and reverse the Instant Cash 

Offer within a few days. This means the transaction will be canceled, and payout reversed. 

What if I can't find my event listed on Backstage? 

If your event isn't listed, it's possible that Backstage doesn't currently support it. You can reach 

out to Backstage support via the chat icon on their website or email 

support@joinbackstage.com for assistance. 

Who do I contact for support during the ticket-selling process? 

If you need assistance while using Backstage, support is available 24/7.  

You can: 

• Chat with Backstage: Click the chat icon located at the bottom of any page on the Backstage website to start a live conversation. 
• Email Backstage: Send your inquiries to support@joinbackstage.com. The team typically responds within 24 hours.

What types of tickets can I sell with Backstage?

Backstage accepts a wide range of ticket types, including digital tickets (PDFs, mobile transfers) 

and physical tickets. Ensure you have all necessary details, such as the event name, date, 

venue, and seating information, when submitting your ticket information. 

How is the Instant Cash Offer amount determined? 

Your Instant Cash Offer may be provided directly by Backstage or through our trusted bidding 

partners. To determine the offer amount, Backstage and our partners utilize real-time market 

data and consider factors such as recent sales, current market demand, event popularity, time 

until the event, and seat location. 

To purchase tickets for your next live event, return to GoTickets.com.

To view the status of your order, visit our account login page.

If you still need additional support, visit our Contact Us page. The best way to reach our team is via Live Chat.